THE PROCESS - Formulation through Implementation


Upon initial contact we will dialogue with you about the group's background and its special interests, needs, and budget. Utilizing this important information and our extensive knowledge of the USA our experienced staff will customize a special program based on the group's unique criteria.

Our preliminary program proposal, including a detailed itinerary and pricing information, is then promptly submitted for your review and consideration. Changes can then be made and the program evolves to your specifications to ensure your complete satisfaction.

Once the program is finalized and booked, documentation is sent outlining the payment schedule and terms. Printed materials, videos, brochures, maps, city guides, and other materials are also made available to enhance your promotional efforts.

Periodic contact with the client is made to check on the status of the trip and to review the overall program.

Throughout the course of the program our office staff are in constant touch with the group leader and our tour director to insure that the trip arrangements are going smoothly. If a problem arises we will do our utmost to minimize any inconvenience to the group and insure that the matter is quickly resolved.

Following the program initially we debrief our tour director and then touch base with you to review the overall program and get feedback which is important to us in our continuing efforts to improve our service and offer the best possible products.